Current vacancies

Senior Customer Services Administrator


Location: Castletown, Isle of Man
Department: Customer Services
Closing date: 09 Dec 2025



This permanent role would suit an experienced administrator, with an understanding of customer due diligence, withdrawal & surrender processing and regulatory requirements.

The main responsibilities will include:

  • Vetting and executing customer requests for payments out whilst ensuring all KYC / AML requirements and Fraud prevention measures are satisfied.
  • Raising payments accurately and efficiently within agreed service levels.
  • Contacting Financial Advisers and Customers to request outstanding information.

 

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

  • 4 years’ experience in Life Assurance, ideally within withdrawal / surrender processing
  • A strong understanding of the Isle of Man Financial Services Authority’s (FSA’s) Guidance Notes on Anti-Money Laundering and Preventing the Financing of Terrorism
  • Good communication and organisational skills
  • Strong attention to detail

 

If you or you know someone who is interested in applying for this position, please forward a current CV with a covering letter to careers@ifg-ltd.com.

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

Closing date for this vacancy will be 9 December 2025.

Benefits for Isle of Man employees



28 days holiday plus UK bank holidays



Generous discretionary bonus scheme



Voluntary “double matching” pension scheme



Private medical insurance (after qualification period)



Life assurance



Income protection



Free car parking



On site gym