Current vacancies

We are currently looking for a Customer Services Administrator to join our Agency & Commissions Team. Reporting to the Agency Technician, this role would suit someone with financial services experience.

The key responsibilities of the role are:

• Processing instructions received from intermediaries to amend their agency details; for example – change of contact details, change of ownership, structure or directors and amendments to bank account details.
• Investigating commission and investment adviser fee queries.
• Administering new suitable certifier applications
• Dealing with enquiries by email and telephone from RL360’s Sales Team and intermediaries
• Setting up online access for Agencies and answering online queries

To ensure this role is carried out to the desired level, the successful candidate will need the following skills and experience:

• Whilst not essential, an awareness of the Insurance (Anti-Money Laundering) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance, would be an advantage
• An awareness of different UK and International payment methods
• Good verbal and written communication skills
• Ability to deliver against deadlines and good organisational skills
• Ability to deliver accuracy and quality performance
• To be able to operate with minimal supervision
• A good understanding of excel

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

If you, or you know someone who is interested in applying for this position, please forward a current CV with a covering letter to careers@ifg-ltd.com

Closing date for this vacancy will be 17 November 2025.