Pensions Customer Services Administrator

We currently have a permanent position available within IFGL Pensions as a Customer Services Administrator. IFGL Pensions is a specialist SIPP and SSAS business based in the Wirral, and is part of the IFGL Group. A career with IFGL will give you the opportunity to join a successful and fast-growing company headquartered in the Isle of Man. With assets of US$23bn and around 550 staff employed worldwide, this represents a great opportunity for candidates looking to further their career in pensions and financial services.

The key responsibilities of the role are:

  • Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated
  • Undertaking all administration and case processing for all customer groups via email, phone and letter as appropriate
  • Meeting the productivity and quality targets agreed with your Team Manager
  • Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs
  • Working in a professional positive manner in line with the competencies set out for the role
  • Operating within a customer focussed environment to support positive outcomes for pension scheme members.

The successful candidate will have the following knowledge and experience:

  • Experience in an operational customer service environment
  • Experience of working within the pensions industry and of delivering excellent customer-focussed service to pensions scheme members
  • Good pensions technical knowledge, specifically relating to supporting pension scheme members to access their pensions benefits
  • Attention to detail
  • Competent in Microsoft Office
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Ability to work under pressure
  • Problem solver
  • Skilled typist and accurate record keeping.

If you, or someone you know is interested in applying for this position, please forward a current CV with a covering letter to 

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.

Employee Benefits

We offer a competitive salary and an extensive benefits package which includes:

  • 26 days holiday plus UK bank holidays
  • Death in Service (4x Salary)
  • Income Protection
  • Employee Assistance Scheme
  • Private Medical Insurance (subject to qualifying period)
  • IFGL Group Discretionary Bonus Scheme
  • Salary Exchange for Pension Contributions
  • Maternity Leave – 10 weeks full pay & 10 weeks half pay
  • Paternity Leave – 2 weeks full pay


Bromborough, Wirral, UK


IFGL Pensions

Apply now

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