Product Support Technician

We currently have a permanent position available for a Product Support Technician.

The successful candidate will based in the Douglas office working with the Product team in the promotion and maintenance of current/historic products for RL360, FPI and Ardan International. This is a varied role that would suit a candidate with an inquisitive mind looking to develop a greater understanding of international life assurance.

Reporting to the Product Manager, the successful candidate would be a committed team player with excellent attention to detail and communication skills.

The main responsibilities of the role are to assist in:

  • Maintenance of existing product literature ensuring that all documents such as application forms and terms and conditions continue to meet regulatory obligations
  • Preparation of promotional materials such as sales aids, brochures and presentations that are clear, not misleading and can be easily understood by the intended audience
  • Creation and maintenance of servicing forms, working with stakeholders throughout the group to deliver both electronic and hard copy documents whilst maintaining consistent “on-brand” approach
  • The creation and maintenance of product training materials and web-based content
  • Creation of key product messages promoted via various social media platforms
  • Analysis of key competitor product offerings
  • Answering pre and post sales technical product related queries for internal and external stakeholders
  • Production of annual product reviews to meet the groups regulatory obligations.

To ensure this role is carried out to the desired level, the successful candidate will need the following skills and experience:

  • Have experience in the life assurance industry
  • Be proficient in Microsoft Office
  • Be able to work independently, prioritise changing workflows and take ownership of their work
  • Possess strong organisational and planning skills
  • Have excellent written and verbal communication skills
  • Be a confident and dedicated self-starter with a pro-active approach to work loads.

If you, or someone you know is interested in applying for this position, please forward a current CV with a covering letter detailing your suitability to the role to 

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.


Douglas, Isle of Man


Product Team

Closing date:

13 December 2022

Apply now

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