Group IT Infrastructure Analyst

An exciting opportunity has arisen in our busy IT Service Delivery team.

Reporting to the IT Infrastructure Lead, the successful candidate, will be working within a rapidly-changing environment and should possess the capacity to be a significant contributor in crafting and maintaining IFGL’s next generation, on premise Data Centre and Network. They will also have a passion for troubleshooting and problem solving along with an eagerness to learn, and enthusiasm towards introducing new solutions.

The main responsibilities for the role holder will include:

  • Assessment and implementation of new technical solutions in line with business and company standards
  • Troubleshooting issues across the entire stack: Hardware, Software, application and network
  • Ensuring the provisioning and availability of IT systems and functions by monitoring and verifying the integrity of all components relating to the delivery of services to the business
  • Provisioning of support and expertise to the Service Desk and other teams within IT and to the business in general
  • Contributing to out-of-hours cover
  • Maintaining documentation to required standard
  • Contributing to projects at both department and corporate level.

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

  • Have a proven track record within the IT infrastructure environment with a minimum of three years’ experience in similar roles
  • Strong knowledge and experience of Networking, Switches, LAN, vLAN, WAN, Routing and Firewalls
  • Full understanding of Microsoft Active Directory, Server and PC O/S
  • Good working knowledge of Microsoft Exchange
  • Solid knowledge of virtualisation technologies, both Server and VDI. Including managing and provisioning of the virtual hosting
  • Knowledge of some or all of the following is desirable, but not essential, as training will be provided as required: Kong, Linux, Docker, Kubernetes, Elastic, Red Hat, Ubuntu
  • Excellent troubleshooting skills and ability to correlate system behaviors based on known interdependencies between systems
  • Strong knowledge of SQL clustering and load balancing
  • Strong written and oral communication skills
  • Be equally comfortable working within a team to achieve a common goal, or work without day to day supervision, or taking the lead as required.

If you, or someone you know is interested in applying for this position, please forward a current CV with a covering letter detailing your suitability to the role to 

We encourage and welcome applications from people with diverse backgrounds because we embrace diversity and inclusivity within our business.


Douglas, Isle of Man


IT Service Delivery

Closing date:

13 December 2022

Apply now

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